Refund policy
You have 30 days from the day your piece arrives to return it. That is longer than the 14 days EU law gives you — we would rather you live with the piece on your wall for a few weeks before deciding.
To start a return, write to 1054lenticularart@gmail.com with your order number. We will reply with the return address. Send the piece back within 14 days of telling us, packed as it arrived, in its original packaging and unused, with the frame and the lens undamaged. Return postage is arranged and paid by the customer; we recommend a tracked service, since the piece is your responsibility until it reaches us.
Once it arrives and we have checked it, we refund you within 14 days, to the same payment method you used. The refund covers the price of the piece and the standard delivery cost you originally paid.
If the piece arrives damaged, faulty, or is not what you ordered, none of the above applies: send us a photo within a reasonable time and we cover the return and send a replacement or a full refund, whichever you prefer. Your statutory rights under EU consumer law are not affected by anything on this page.